Privacy Policy

Introduction

We respect your privacy and are committed to protecting any personal information you share with us. This policy applies to information collected through our website, phone calls, WhatsApp, and any other way you get in touch with us regarding plumbing services in DHA Lahore.

By using our website or contacting us for a service, you agree to the collection and use of information as described in this policy.

Information We Collect

We may collect the following information when you interact with us:

• Contact details — name, phone number, email address and service location.
• Service information — details about the plumbing issue you contact us about.
• Communication records — messages sent through contact forms, WhatsApp or phone calls.
• Website usage data — pages visited, browser type and device information, collected automatically.

How We Use Your Information

Information collected is used to:

• Respond to service requests and schedule plumbing visits.
• Provide quotes and communicate about ongoing jobs.
• Improve our website and the services we offer.
• Send updates about your service request, when relevant.

We do not use your personal information for purposes unrelated to providing or improving our plumbing services.

Information Sharing

We do not sell or rent your personal information to third parties. Information may only be shared with:

• Plumbers or team members assigned to carry out your service request.
• Service providers who help us operate our website or communications (e.g. hosting, messaging tools).
• Authorities, where required by law.

Cookies & Website Data

Our website may use basic cookies or similar technology to understand how visitors use the site and to improve its performance. You can disable cookies through your browser settings, though some site features may not work as intended.

Data Security

We take reasonable measures to protect the information you share with us from unauthorized access, alteration or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your Rights

You may contact us at any time to:

• Ask what personal information we hold about you.
• Request that we correct inaccurate information.
• Request that we delete your information, where reasonably possible.

Children's Privacy

Our services are intended for adults arranging plumbing work for their homes or properties. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please reach out to us through the contact details listed on our website.